Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect information when you register, play or otherwise interact with Mega Wins. We respect your privacy and set out below the types of information we handle, why we use it, how we keep it secure and the choices available to you.
Types of data we collect
Personal data
When you open an account we collect personal information such as your name, date of birth, email address, telephone number and proof of identity or address where required for verification. We may also collect payment details when you make deposits or withdrawals.
Technical data
We collect technical and device information needed to operate the service, including IP address, browser and device type, operating system, session identifiers and connection data. This information helps us maintain the site, diagnose issues and improve performance.
Transactional and account activity data
We record transactional information such as deposits, withdrawals, bets, wins and losses, game history and bonus activity. We may also process communications with our support team and any verification or compliance records required by applicable law.
How we use your information
We use information to provide and manage your account, process payments, verify identity, prevent fraud and comply with legal and regulatory obligations. We also use data to administer responsible gambling tools, resolve disputes and communicate important account notices.
Data protection practices
We implement technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised personnel and to third-party service providers who need the information to perform services on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure login, analyse site usage and personalise content. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.
User rights
Where applicable, you have rights to access, correct or request deletion of your personal data, to restrict or object to processing and to request data portability. You may also withdraw consent where processing is based on consent. These rights may be subject to limits under applicable law, for example where information must be retained for legal or regulatory reasons.
Access, correction and deletion of data
To request access to, correction of or deletion of your account information, contact our support team. We will respond to valid requests in line with applicable data protection law. For account-related requests use [email protected]. We may ask for proof of identity before acting on requests to protect your account and personal data.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners, analytics providers and regulatory or law enforcement authorities where required. Service providers engaged by MegaWins are contractually bound to process data only as instructed and to keep it secure.
Privacy Policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified on the site or by email where we have your contact details. Please review this page periodically for the latest information.